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Explore the Terms That Govern Your Account

These terms and conditions set out the rules that apply to every account opened on predaktorevan, covering how you use the platform, how transactions via DANA, OVO, GoPay…

Account eligibility depends on local lawPayments: DANA, OVO, GoPay, QRISGoverned by platform policySubject to periodic updatesContact support for clarifications

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Browse the Core Rules of Our Agreement

predaktorevan Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By opening an account on predaktorevan and completing a deposit through DANA, OVO, GoPay or QRIS, you enter into a binding agreement with us. You agree to provide accurate registration details, to use only payment methods registered in your own name, and to refrain from any

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activity that disrupts the platform or other account holders. We reserve the right to suspend or close accounts where these conditions are not met. All financial transactions are processed in Indonesian Rupiah unless stated otherwise in the specific product terms. Access and eligibility always depends on
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local law, and it is your responsibility to confirm that use of this service is permitted in your jurisdiction before proceeding.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS SUPPORT CONTACT

Open a Query About These Conditions

If any clause in these terms and conditions is unclear to you, our support team is available around the clock to help you understand your rights and obligations. You can reach us via live chat directly from your account dashboard, through our official email channel, or via our Telegram handle — all three channels are staffed 24 hours a day, seven days a week, with average first-response times under five minutes on live chat.

Team online

Live Chat

Access live chat from your account dashboard at any time. Our agents respond to terms-related queries within five minutes and can walk you through any clause that affects your account or withdrawal.

Email Support

Send detailed questions about specific clauses or account conditions to our support email. We aim to respond within four hours and provide written confirmation of any policy clarification we give you.

Our Telegram channel connects you to a live agent for quick terms questions. Particularly useful if you need a fast answer about payment conditions for DANA, OVO or GoPay before completing a transaction.

ACCOUNT SECURITY POLICY

See How We Handle Your Account Data

Transparency about data handling, account security and retention practices is a core part of our agreement with you.

Data Collection Scope

We collect only the registration and transaction data needed to operate your account — name, contact details, and payment method identifiers such as your DANA or OVO account reference. No additional data is gathered without your explicit consent.

Cookie Policy

Our site uses session cookies to keep you logged in and preference cookies to remember your language and display settings. You can manage cookie permissions through your browser settings at any time without affecting core account functionality.

Account Security Measures

Each account is protected by password encryption and optional two-factor authentication sent to your registered mobile number. We recommend enabling two-factor authentication immediately after opening your account to reduce unauthorised access risk.

Data Retention Period

Transaction records and account activity logs are retained for a minimum of five years in line with standard financial record-keeping practice. Inactive accounts may be archived after twelve months of no login activity, as stated in Section 7 of these terms.

Requesting Data Changes

To correct inaccurate personal data or request deletion of your account records, submit a written request via our support email. We process verified requests within seven business days and send written confirmation once the change is applied.

Policy Update Notifications

When we update these terms and conditions, we notify you via the email address registered to your account at least seven days before changes take effect. Continued use of the platform after the effective date constitutes acceptance of the revised terms.

Check Answers to Common Terms Questions

The questions below cover what Indonesia account holders most frequently ask about these terms and conditions — from how the agreement is formed to how you can end it. If your question is not answered here, our live chat team is available around the clock to assist.

The agreement becomes binding the moment you complete your account registration and make your first deposit via DANA, OVO, GoPay or QRIS. Continuing to use any feature of the platform also constitutes ongoing acceptance of the current version of these terms.

We can update these terms at any time, but we are required to notify you by email at least seven days before changes take effect. If you do not agree with the updated version, you may close your account before the effective date by contacting support.

A breach may result in a temporary account suspension or permanent closure, depending on severity. We will notify you by email and give you the opportunity to respond before any permanent action is taken, except in cases of fraud or security incidents.

Submit a data access request through our support email with your registered account name and a brief description of the data you need. We will provide a summary of the information we hold within seven business days of verifying your identity.

Transactions via DANA, OVO, GoPay and QRIS are governed by these main terms and conditions alongside the individual terms of each payment provider. If a conflict arises between the two sets of terms, our platform terms take precedence for account-related matters.

Access to and use of this platform depends on local law. It is your responsibility to confirm that using this service is permitted in your specific region before opening an account or making a deposit. We do not make representations about regional legality.

Contact our support team via live chat or email, confirm your identity, and request account closure. We will process the request within two business days, settle any pending withdrawals to your DANA or OVO wallet, and send written confirmation of the closure.

Explore the Terms That Govern Your Account

Open a Query About These Conditions

Live Chat

Email Support

Telegram

See How We Handle Your Account Data

Data Collection Scope

Cookie Policy

Account Security Measures

Data Retention Period

Requesting Data Changes

Policy Update Notifications

Check Answers to Common Terms Questions

01 When do these terms and conditions become binding on my account?

02 Can predaktorevan change the terms and conditions without my agreement?

03 What happens to my account if I breach one of the terms?

04 How do I request a copy of my personal data held under these terms?

05 Are there separate terms for specific payment methods like GoPay or QRIS?

06 Is access to predaktorevan permitted in all regions of Indonesia?

07 How do I close my account if I no longer agree with these terms?

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